Terms of service

Terms of Service

This website is operated by QUORVEX™. Throughout the website, the terms “we”, “us” and “our” refer to QUORVEX™.

By accessing our website, browsing our store, purchasing a product, or using any of our services, you agree to be bound by these Terms of Service.

Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not access or use our website or services.

1. General Conditions

You agree to use our website and services only for lawful purposes.

You must not use our website or services to:

  • Engage in unlawful, fraudulent or misleading activities
  • Violate the rights of others
  • Upload or transmit viruses, malware or other harmful code
  • Attempt to gain unauthorised access to our systems
  • Collect, copy or extract information from our website without permission
  • Interfere with the security or operation of our website
  • Misuse our products, services or website

We reserve the right to restrict, suspend or terminate access to our services where we reasonably believe these Terms have been violated or where necessary to protect our business, customers or website.

2. Products & Services

Our products and services are offered subject to availability.

We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on our website are accurate.

However:

  • Product colours may appear slightly different depending on your device or screen
  • Product packaging may vary
  • Minor product or design changes may occur
  • Product availability may change without notice

We reserve the right to limit quantities or restrict the sale of products to particular individuals, locations or jurisdictions where reasonably necessary.

Nothing in these Terms limits any rights you may have under applicable consumer law.

3. Pricing & Payments

All prices displayed on our website are shown in the currency applicable to your market at the time of purchase.

For customers purchasing from Australia, prices may be displayed in Australian Dollars (AUD).

Prices, promotions and offers may change from time to time.

When placing an order, you confirm that:

  • The information you provide is accurate and complete
  • You are authorised to use the selected payment method
  • You agree to pay the applicable purchase price and any applicable charges

Payment must be successfully authorised before an order can be processed.

4. Order Acceptance & Cancellation

Submitting an order does not necessarily mean that the order has been accepted.

We reserve the right to refuse or cancel an order where reasonably necessary, including in situations involving:

  • Product availability or stock issues
  • Payment problems
  • Suspected fraudulent or unauthorised transactions
  • Incorrect pricing caused by a technical or human error
  • Incorrect or incomplete customer information
  • Other circumstances that prevent us from fulfilling the order

If we cancel an order after payment has been received, we will arrange an appropriate refund.

Nothing in this section limits your rights under applicable consumer law.

5. Shipping & Delivery

Shipping and delivery timeframes displayed on our website are estimates and are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by circumstances outside our reasonable control, including:

  • Carrier delays
  • Customs processing
  • Weather events
  • Public holidays
  • International shipping delays
  • Other unforeseen circumstances

You are responsible for providing an accurate and complete delivery address.

If an incorrect or incomplete address is provided, delivery may be delayed or additional delivery costs may apply.

For further information, please refer to our Shipping Policy.

6. Returns & Refunds

Returns, refunds and exchanges are handled in accordance with our Refund & Returns Policy.

Nothing in these Terms excludes, restricts or modifies any consumer guarantees or other rights that cannot legally be excluded under applicable law, including the Australian Consumer Law where applicable.

For more information, please review our Refund & Returns Policy.

7. Intellectual Property

All content appearing on our website, including but not limited to:

  • QUORVEX™ trademarks and logos
  • Product names
  • Text
  • Images
  • Product photography
  • Graphics
  • Icons
  • Videos
  • Website design
  • Layouts
  • Written content

is owned by QUORVEX™ or its respective licensors and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell or commercially exploit our content without our prior written permission, except where permitted by law.

8. Third-Party Links & Services

Our website may contain links to third-party websites, platforms or services.

These third-party services are not controlled by QUORVEX™.

We are not responsible for the content, availability, security, privacy practices or policies of third-party websites or services.

Your use of third-party websites is subject to their own terms and policies.

9. Limitation of Liability

To the maximum extent permitted by applicable law, QUORVEX™ will not be liable for losses or damages arising from your use of our website or services that are not caused by our failure to comply with our legal obligations.

This may include losses associated with:

  • Website interruptions
  • Technical issues
  • Delivery delays
  • Loss of business
  • Loss of revenue
  • Loss of data
  • Unforeseen service interruptions

However, nothing in these Terms excludes, restricts or modifies any liability, consumer guarantee or remedy that cannot legally be excluded, restricted or modified under applicable law, including the Australian Consumer Law.

10. Accuracy of Information

We make reasonable efforts to ensure that information provided on our website is accurate and up to date.

However, information may occasionally contain errors, omissions or inaccuracies.

We reserve the right to correct errors, update information or modify content at any time without prior notice.

Information provided on our website is intended for general informational purposes and should not be relied upon where more specific professional advice is required.

11. Prohibited Uses

You must not use our website or services for:

  • Any unlawful purpose
  • Fraudulent activities
  • Harassment, abuse or threats
  • Discrimination
  • Impersonation or misrepresentation
  • Distribution of malicious software
  • Attempting to gain unauthorised access to our systems
  • Interfering with website security
  • Scraping or collecting website data without permission
  • Circumventing security or access controls

We may suspend or terminate access where prohibited activity is detected or reasonably suspected.

12. Changes to These Terms

We may update or modify these Terms of Service from time to time to reflect changes to our business, services, technology or legal requirements.

When changes are made, the updated version will be published on this page and the “Last updated” date will be revised.

Your continued use of our website after updated Terms are published constitutes acceptance of the revised Terms, to the extent permitted by law.

13. Governing Law

These Terms are governed by the laws applicable to the operation of our business and your purchase, subject to any mandatory consumer protections that apply to you.

For customers in Australia, nothing in these Terms is intended to exclude or limit rights or remedies available under the Australian Consumer Law or other applicable Australian laws.

14. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

QUORVEX™
Worldwide Dealer LLC
Email: support@quorvexshop.com