Refund & Returns Policy

At QUORVEX, we want every customer to feel confident when purchasing from us. If you are not completely satisfied with your purchase, you may be eligible for a return or refund in accordance with the conditions below.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL).

1. Free Returns

Returns are free. For every approved return, including change-of-mind returns, QUORVEX covers the cost of sending the product back to us. Contact us and we will send you return instructions. You are never asked to pay return postage.

2. Change-of-Mind Returns

If you change your mind about your purchase, QUORVEX accepts return requests within 30 days of delivery, provided that the product:

• Has not been used or worn
• Is in original, resaleable condition
• Is returned with its original packaging
• Includes all original components and accessories

Change-of-mind returns that do not meet these conditions may not be accepted.

Please note that change-of-mind returns are separate from your rights under the Australian Consumer Law.

3. Used or Damaged Products

Because our products are rechargeable outdoor lighting devices, we cannot accept change-of-mind returns for items that have been damaged, modified, submerged beyond their stated water-resistance rating, or otherwise handled in a way that makes them unsuitable for resale.

This restriction does not affect your rights under the Australian Consumer Law if the product is faulty, unsafe, significantly different from its description, or otherwise fails to meet applicable consumer guarantees.

4. Faulty, Damaged or Incorrect Products

If your order arrives faulty, damaged or incorrect, please contact us as soon as reasonably possible so we can assess the issue and determine the appropriate solution.

To help us resolve your claim efficiently, please provide:

• Your order number
• Clear photos of the product
• A brief description of the issue

Depending on the circumstances and your rights under the Australian Consumer Law, we may provide a repair, replacement or refund. Return shipping in these cases is covered by QUORVEX.

Our assessment process does not limit any rights you may have under the Australian Consumer Law.

5. Products Damaged Through Misuse

A refund or replacement may not be available where a problem has been caused by incorrect or unreasonable use, accidental damage caused by the customer, modification or alteration of the product, or failure to follow the product's care or usage instructions.

This does not affect any rights that cannot legally be excluded under the Australian Consumer Law.

6. Sale and Promotional Products

Promotional or discounted products are covered by the same free-return conditions described above. Purchasing a product on sale does not remove your rights under the Australian Consumer Law.

7. Refund Process

Once your return or refund has been approved, we will process the applicable refund to your original payment method. Depending on your bank or payment provider, it may take approximately 5-10 business days for the refund to appear in your account.

8. Order Cancellations

Orders may be cancelled before they have been processed or dispatched. Once an order has been dispatched, it can no longer be cancelled and may instead be handled as a return. This does not affect any rights you may have under applicable consumer law.

9. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

10. Battery and Charging

Rechargeable batteries lose capacity gradually with normal use. A gradual reduction in runtime over time is normal wear and is not considered a fault, unless the product fails to meet applicable consumer guarantees.

11. Customer Support

Our support inbox is open 24/7. You can email us at any hour, on any day, and your message reaches us immediately. We aim to respond to every enquiry as quickly as possible.

12. How to Request a Return or Refund

To request a return or refund, please email support@quorvexshop.com with your order number, full name, the reason for your request, and photos where applicable. Our team will review your request and provide the next steps.