Shipping policy
Shipping & Delivery Policy
At QUORVEX™, we aim to process and dispatch your order as quickly as possible. This Shipping & Delivery Policy explains our order processing times, delivery estimates, tracking, international shipping, and related matters.
1. Order Processing
All orders are processed after payment has been successfully authorised.
Orders are generally prepared for dispatch within 1–3 business days.
During periods of high order volume, promotional campaigns, public holidays, or other circumstances affecting our fulfilment operations, processing times may be longer.
2. Delivery Times
Delivery times vary depending on the destination, delivery region, shipping method, and carrier.
For most international orders, the estimated delivery timeframe is approximately 5–10 business days after dispatch.
Delivery estimates are provided as a guide only and are not guaranteed. Delays may occur due to circumstances including:
- High order volumes
- Public holidays
- Severe weather
- Customs processing
- Carrier delays
- International logistics disruptions
- Other circumstances outside our reasonable control
3. Shipping Costs
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
From time to time, we may offer free shipping promotions or free shipping on qualifying orders.
Shipping rates and promotional shipping offers may change from time to time.
4. Order Tracking
Once your order has been dispatched, tracking information will be provided where tracking is available.
Please note that tracking information may take several business days to become active or display movement in the carrier's system.
Short periods without tracking updates do not necessarily indicate that your order has been lost or delayed.
5. Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
QUORVEX™ is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect, incomplete, or inaccurate address information supplied by the customer.
If you need to change your delivery address after placing an order, please contact us as soon as possible. We cannot guarantee that an address change can be made once an order has entered processing or has been dispatched.
6. Undeliverable or Returned-to-Sender Orders
If an order cannot be delivered, is refused or uncollected by the recipient, or is returned to us because of an incorrect or incomplete address, additional shipping costs may apply if the order needs to be reshipped.
Where permitted by law, the customer may be responsible for reasonable additional shipping costs associated with reshipping the order.
Any refund for an undeliverable or returned order will be handled in accordance with our Refund & Returns Policy and applicable Australian Consumer Law.
7. Customs, Duties and Taxes
For international orders, customs duties, import charges, local taxes, GST, or other government-imposed fees may apply depending on the destination country and the applicable laws.
Where such charges are imposed by the destination country or its authorities, they may be the responsibility of the customer unless otherwise stated at checkout.
QUORVEX™ does not control customs processing times or charges imposed by local authorities.
8. Lost, Delayed or Damaged Deliveries
If your order appears to be significantly delayed, please first check the tracking information provided by the shipping carrier.
If your order:
- Has not been delivered within a reasonable timeframe;
- Appears to be lost in transit; or
- Arrives damaged;
please contact us at support@quorvexshop.com as soon as reasonably possible.
We may work with the relevant carrier to investigate the shipment.
For damaged products, we may request clear photographs of the product and its packaging to assist with our assessment.
Nothing in this section limits or excludes any rights you may have under the Australian Consumer Law, including rights relating to products that are faulty, damaged, or otherwise fail to meet applicable consumer guarantees.
9. Split Shipments
In some circumstances, an order may be dispatched in separate packages due to stock availability, fulfilment locations, or product supply arrangements.
If this occurs, different items from the same order may arrive separately and at different times.
10. Order Cancellation
Cancellation requests must be made as soon as possible after placing an order.
Where possible, orders may be cancelled before they enter processing or are dispatched. Once an order has been processed or dispatched, cancellation may no longer be possible and the order may instead need to be handled under our Refund & Returns Policy.
Nothing in this section limits any rights available to consumers under applicable law.
11. Delivery Liability
Delivery timeframes provided by QUORVEX™ are estimates and are not guaranteed.
We are not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, international logistics disruptions, public holidays, or other external events.
However, nothing in this policy excludes, restricts, or modifies any consumer guarantee or other right that cannot legally be excluded under the Australian Consumer Law.
12. Contact Us
If you have any questions about shipping or delivery, please contact us:
QUORVEX™
WORLDWIDEDEALER LLC
5123 Queens Boulevard, Apt 8A
Woodside, NY 11377
USA
Email: support@quorvexshop.com
Phone: +1 917-818-2887