Privacy policy
Privacy Policy
Last Updated: April 21, 2026
QUORVEX™ operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a personalised shopping experience (the “Services”). QUORVEX™ is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of your personal information, this Privacy Policy will apply.
Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and how your information may be collected, used, and disclosed as described below.
Personal Information We Collect or Process
When we use the term “personal information”, we mean information that identifies you or another individual, or that can reasonably be linked to you or another individual.
Personal information does not include information that has been anonymised or aggregated so that it can no longer reasonably identify or be linked to an individual.
Depending on how you interact with the Services, where you live, and to the extent permitted or required by applicable law, we may collect or process the following categories of personal information:
- Contact information, such as your name, address, billing address, shipping address, telephone number, and email address.
- Financial information, such as payment card details, financial account information, transaction details, payment method, payment confirmation, and other payment-related information.
- Account information, such as your username, password, preferences, and settings.
- Transaction information, such as products you add to your cart or wishlist, products you purchase, return, exchange, or cancel, and your transaction history.
- Communications with us, such as information you provide when contacting our customer support team or otherwise communicating with us.
- Device information, such as information about your device, browser, network connection, IP address, and other unique identifiers.
- Usage information, such as information about when and how you interact with or browse the Services.
Sources of Personal Information
We may collect personal information from the following sources:
- Directly from you, such as when you create an account, visit or use the Services, contact us, place an order, or otherwise provide information to us.
- Automatically through the Services, such as when you use our products or services or visit our website, including through cookies and similar technologies.
- From our service providers, such as companies that provide technology, payment processing, analytics, fulfilment, shipping, customer support, or other services on our behalf.
- From our business partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:
Providing, Personalising, and Improving the Services
We use your personal information to fulfil our contractual obligations, process payments, fulfil and ship orders, remember your preferences and products of interest, send account-related notifications, process purchases, returns, exchanges, and other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, enable product reviews, and provide a personalised shopping experience, including product recommendations based on your purchases.
We may also use personal information to better understand, personalise, maintain, and improve the Services.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, including sending marketing, advertising, and promotional communications by email, SMS, or other permitted communication methods.
We may also use your information to display advertisements for products or services on our Services or on other websites, including advertisements based on your previous purchases, products added to your cart, and other activities on our Services.
Security and Fraud Prevention
We may use your personal information to verify your account, provide a secure payment and shopping experience, detect, investigate, or take action against suspected fraud or other unlawful, harmful, or malicious activities, protect public safety, and maintain the security of our Services.
If you create an account, you are responsible for maintaining the security of your account credentials. We strongly recommend that you do not share your username, password, or other account access information with anyone else.
Communicating With You
We may use your personal information to provide customer support, respond to your enquiries, provide effective services, and maintain our business relationship with you.
Legal and Compliance Purposes
We may use your personal information to comply with applicable laws, respond to valid legal processes or requests from law enforcement or government authorities, participate in legal discovery processes, investigate or pursue actual or potential legal claims or disputes, and investigate or enforce potential violations of our terms, policies, or other agreements.
How We Share Your Personal Information
In certain circumstances, we may share your personal information with third parties for legitimate purposes and subject to this Privacy Policy.
These circumstances may include:
- Service providers, including providers of information technology, payment processing, data analytics, customer support, cloud storage, fulfilment, shipping, and other services, as well as Shopify and relevant vendors.
- Business and marketing partners, where necessary to provide marketing services and advertising. For example, we may use Shopify and third-party services to support personalised advertising based on your online activities across different websites and services.
- Third parties when you direct or request us to do so, or where you provide your consent, such as when information is required to fulfil an order, or when you use social media widgets or sign-in integrations.
- Affiliated companies or other entities within our corporate group, where applicable.
- In connection with business transactions, such as a merger, acquisition, restructuring, financing, sale of assets, or bankruptcy.
- Where required by law, including in response to subpoenas, court orders, search warrants, or other valid legal requests, or where necessary to enforce our terms and policies or protect the Services, our rights, or the rights of our users or others.
Our Relationship With Shopify
The Services are hosted by Shopify. Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve the Services.
Information you provide through the Services may be transferred to and shared with Shopify and third parties located outside your country of residence where necessary to provide and improve the Services.
We may also use certain enhanced Shopify features that use information and data derived from interactions with our store, other merchants, and Shopify to help us operate, protect, grow, and improve our business.
Where applicable, Shopify may process personal information relating to your interactions with our store, other merchants, and Shopify in order to provide these enhanced features.
For more information about how Shopify handles personal information and your privacy rights, please review Shopify’s Privacy Policy.
Depending on where you live, you may also be able to exercise certain privacy rights through the Shopify Privacy Portal.
Third-Party Websites and Links
The Services may contain links to websites or other online platforms operated by third parties.
If you follow links to websites that are not affiliated with or controlled by us, we encourage you to review their privacy and security policies and their applicable terms and conditions.
We do not guarantee or assume responsibility for the privacy, security, accuracy, completeness, or reliability of information provided by third-party websites.
Information you provide in public or semi-public areas, including information shared on third-party social media platforms, may be visible to other users of the Services and/or users of those third-party platforms and may be used by us or third parties without limitation, subject to applicable law.
The inclusion of links to third-party platforms does not constitute an endorsement of those platforms or their owners or operators unless expressly stated otherwise.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children who are below the legal age of majority applicable in their jurisdiction.
If you believe that a child has provided us with personal information, please contact us using the information provided below so that we can review the request and, where appropriate and legally permitted, take steps to delete the information.
As of the date of this Privacy Policy, we do not have actual knowledge that we have “sold” or “shared” personal information belonging to individuals under 16 years of age, as those terms may be defined under applicable law.
Security and Retention of Your Information
Please note that no security measure is perfect or impenetrable, and we cannot guarantee absolute security.
Information you send to us may also not be completely secure during transmission. We therefore recommend that you avoid sending sensitive or confidential information through unsecured communication channels.
The length of time we retain your personal information depends on several factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, enforce applicable agreements and policies, or otherwise fulfil legitimate business purposes.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information.
These rights are not absolute and may be subject to applicable legal conditions and exceptions. Where permitted by law, we may decline a request in certain circumstances.
Right of Access
You may have the right to request access to the personal information we hold about you.
Right to Deletion
You may have the right to request that we delete personal information we hold about you, subject to applicable legal exceptions.
Right to Correction
You may have the right to request correction of inaccurate or incomplete personal information.
Right to Data Portability
You may have the right to receive a copy of certain personal information we hold about you and, in certain circumstances and subject to applicable exceptions, request that the information be transferred to another party.
Managing Marketing Preferences
We may send you promotional emails or other marketing communications where permitted by law.
You can unsubscribe from promotional emails at any time by using the unsubscribe option included in those communications.
Even if you opt out of promotional communications, we may continue to send you non-promotional communications, such as messages relating to your account, orders, transactions, or customer service requests.
You may exercise applicable privacy rights by contacting us using the information provided below or through the relevant functionality available within the Services.
For additional information regarding Shopify's handling of personal information and available privacy rights, please visit Shopify Privacy Portal.
We will not discriminate against you for exercising your privacy rights.
Where permitted or required by applicable law, we may need to verify your identity before processing your request.
Where permitted by applicable law, you may appoint an authorised representative to submit a request on your behalf. Before processing such a request, we may require evidence that the representative is authorised to act on your behalf, and we may also require you to verify your identity directly with us.
We will respond to valid requests within the timeframe required by applicable law.
Complaints
If you have a complaint about how we collect, use, or process your personal information, please contact us using the information provided below.
We will review and respond to your complaint in accordance with applicable law.
Depending on where you live, you may also have the right to challenge our decision or lodge a complaint with the relevant privacy or data protection authority.
For customers in Australia, this may include the Office of the Australian Information Commissioner (OAIC) where applicable.
International Transfers
Please note that your personal information may be transferred to, stored in, and processed in countries outside your country of residence.
Where applicable law requires specific safeguards for international transfers, we will use appropriate recognised transfer mechanisms and safeguards as required by law.
For transfers of personal information from the European Economic Area or the United Kingdom, where applicable, this may include the European Commission’s Standard Contractual Clauses or equivalent mechanisms recognised by the relevant UK authorities, unless the transfer is made to a country recognised as providing an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.
When we make changes, we will publish the revised Privacy Policy on this website and update the “Last Updated” date.
Where required by applicable law, we will also provide any additional notice required.
Contact Us
If you have any questions about our privacy practices, this Privacy Policy, or wish to exercise an applicable privacy right, please contact us:
QUORVEX™
WORLDWIDEDEALER LLC
5123 Queens Boulevard, Apt 8A
Woodside, NY 11377
USA
Email: support@quorvexshop.com
Phone: +1 917-818-2887