How size exchanges, returns and refunds work. The full legal version is in our Refund & Returns Policy.
Wrong size
- Email contact@quorvexshop.com within 14 days of delivery with your order number and the size you need.
- We reply with the return address, usually within one business day.
- Post the sleeve back (return postage is on you) and send us the tracking number.
- We send the new size free of charge. One free size exchange per order.
Changed your mind
- Email us within 14 days of delivery. Please don't post anything before you hear from us.
- The sleeve needs to be unworn outside a quick try-on, in its original packaging.
- Return postage is on you. We suggest a tracked service.
- Once it arrives and we've checked it, we refund the product price within 5 business days. Original shipping isn't refunded.
Faulty, damaged or the wrong item
- Email us a photo or short video and your order number.
- We'll offer a replacement, repair or refund under the Australian Consumer Law. You don't pay return postage.
- Manufacturing faults, including the dial and cable, are covered for 12 months from delivery.
Where returns go
Returns go to our fulfilment partner's returns address, which we send you by email. It's outside Australia, so international postage rates apply for change-of-mind and size returns.
Refund timing
Refunds go back to your original payment method. After we process it, your bank may take 5–10 business days to show it.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing on this page limits those rights.